Rediscovering Public Service in New Zealand after 30 Years of New Public Management?
Keywords:competing values, organisation culture change, navigation capabilities, market, clan, network, hierarchy
Legislation change is ‘easy’ compared with changing organisational cultures, which have the most powerful influence over whether rhetoric about a ‘spirit of service’ will translate into realities for citizens and political leaders. The competing values framework, developed in reaction to one-size-fits-all models of private sector management, helps show the scale of the change being sought with the proposed Public Service Act.
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