The Future of Public Service and Strategy Management-at-Scale

Abstract

Increasingly, government agencies and non-profit organisations are called on to address challenges that go well beyond any individual organisation’s boundaries and direct control. Strategic management for single organisations cannot respond effectively to these crossboundary, cross-level, and often cross-sector challenges. Instead, a new approach called strategy management-at-scale is required. This article compares strategic management with strategy managementat-scale. It responds to the question, what does strategy managementat-scale look like, and what seems to contribute to its success? The new approach helps foster – but hardly guarantees – direction, alignment and commitment among the multiple organisations and groups needed to make headway against the challenge.