This is an outdated version published on 2022-02-23. Read the most recent version.

Commentary on Ken Warren’s ‘A new model of collaboration’ and related IGPS working paper

Authors

  • Graham Scott

DOI:

https://doi.org/10.26686/pq.v18i1.7506

Keywords:

service delivery, state agencies

Abstract

Ken Warren’s central concern is the relative weakness of hierarchical arrangements for service delivery through state agencies when
addressing poor outcomes for people with complex needs, for which standardised solutions are a poor fit. He says the case is made that these require the collaboration of multiple parties to implement tailored responses to needs, and refers to the evidence from the
New Zealand Productivity Commission’s report on social policy, the Welfare Expert Advisory Group and the review of Whānau Ora. For
readers familiar with the Productivity Commission report the focus of interest is on the people in ‘Quadrant D’ (Productivity Commission, 2015, p.53). These people have multiple continuing and complex needs combined with low capacity to navigate and coordinate the services they need, either because of their circumstances or because of institutional characteristics of the services that make it hard for them to access them.

Downloads

Download data is not yet available.

Author Biography

Graham Scott

Graham Scott is a former secretary to the Treasury.

Downloads

Published

2022-02-23

Versions