Rediscovering Public Service in New Zealand after 30 Years of New Public Management?

Authors

  • Richard Norman

Keywords:

competing values, organisation culture change, navigation capabilities, market, clan, network, hierarchy

Abstract

Legislation change is ‘easy’ compared with changing organisational cultures, which have the most powerful influence over whether rhetoric about a ‘spirit of service’ will translate into realities for citizens and political leaders. The competing values framework, developed in reaction to one-size-fits-all models of private sector management, helps show the scale of the change being sought with the proposed Public Service Act.

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Published

2019-08-26