Promoting Better Public Services leadership: an appreciative critique
DOI:
https://doi.org/10.26686/pq.v8i3.4423Keywords:
Better Public Services (BPS), value-for-money, leadership industry, Results Action Plan, administrative solutions, cross-system collaboration, inter-group leadership, ‘new public management’Abstract
The authors of the Better Public Services Advisory Group Report (the BPS report) have concluded in a refreshingly unequivocal way that, in order to create ‘a public service and state sector that is achieving value-for-money, is innovative, provides high-quality services and manages change effectively’, the task with which they were charged to investigate, ‘the single most critical driver of successful change is leadership’ (Better Public Services Advisory Group (BPSAG), 2011, pp.3, 53).
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