Changing the culture to build better public services: it’s not only what we do but how we do it that will make us great
DOI:
https://doi.org/10.26686/pq.v8i3.4421Keywords:
Ministry of Business, Innovation and Employment merger, State Services Commission, Better Public Services (BPS), reducing long-term welfare dependence, boosting skills and employment, Performance Improvement Framework (PIF)Abstract
When I started at the State Services Commission in 2008 there were 37 chief executives. By the completion of the Ministry of Business, Innovation and Employment merger this year there will be 28. The reality of now working in a system of government services where there are fewer chief executives means a change in thinking and behaviour is required – not only to ‘make it work’, but to make it work really well, which is what New Zealanders are entitled to.
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