Factors influencing departmental responses to the development goals for the state services

Abstract

Since the mid 1990s significant effort has been put into addressing the fragmentation effects of the state sector reforms of the 1980s. Several attempts have been made under different governments to reduce fragmentation and ensure alignment and integration of activity across the public service and, more recently, the broader state services. These efforts have increasingly sought to use non-structural means to improve collaboration and coordination. Over recent years they have had a significant focus on improving the outcomes experienced by the community and improving service delivery to citizens.